Question 1

How do I book a counselling session?

Accepted Answer

You can book a counselling session by emailing hello@calmchaptercounselling.com

Question 2

What costs are involved?

Accepted Answer

I offer a free 10 min introductory session*.  Should you wish to go ahead, counselling sessions are  £50 for 50 mins.*During the introductory session, I will not be able to provide any counselling support, this is purely for you to ask questions about my services and to determine our suitability to work together.

Question 3

How do I cancel a counselling session?

Accepted Answer

If you wish to cancel a counselling session, please provide 24 hours notice in order to not lose your fee.  Where adequate notice has been provided you can either move your session to alternative date and time or request a refund.  Session cancellations that do not receive 24 hours notice will not be refunded.

Question 4

Are you qualified?

Accepted Answer

Yes, I am a fully qualified counsellor with the National Counselling and Psychotherapy Society (MNCPS Acc) and have the following qualifications to permit my practice: SEG Awards ABC Level 2 Award in Counselling Concepts SEG Awards Level 3 Certificate in Counselling Skills SEG Awards Level 4 Diploma in Therapeutic CounsellingI have also work with a charity and have received job-based training to provide trauma informed counselling to victims of rape and sexual violence.

Question 5

Is there anything else I should be aware of?

Accepted Answer

Yes, when you sign up for counselling with Naomi at Calm Chapter Counselling, personal data is collected about you.  As part of the process for contacting you about your sessions, the following information is collected: Your nameYour addressYour phone numberNext of kin / emergency contactYour email addressNaomi is registered as the Data Controller with the Information Commissioners Office (ICO) and takes the protection of your data  extremely seriously.  Your data is confidentially stored and held for 7 years as required the professional body.You have a right to know what data has been collected about you.If you feel there has been a breach of your data and you wish to raise a complaint about your experience, please contact Naomi directly in the first instance.  If Naomi's response is not acceptable, you can contact the ICO at ico.org.uk or on 03031231113.Naomi is fully insured and is registered with the National Psychotherapy and Counselling Society

Frequently Asked Questions